Frequently asked questions

Our customer support team is available Monday–Friday, 9am–6pm EST. Online ordering is open 24/7.

Open the order detail page in your dashboard. Return status appears in real time once your package is received and inspected.

Returns can be rejected for missing PR numbers, parts that show installation damage, or items outside the return window. Contact support for the specific reason.

If a SKU doesn't appear, the item may be outside its return window or marked non-returnable. Reach out to support and we'll review the order.

Most RMAs are inspected and credited within 1–7 business days from when we receive your package.

Yes. Rejected items can be returned to you at your shipping cost. Contact support to arrange the return shipment.

Yes. Once your buyback quote is approved, we email you a prepaid shipping label.

Store credit can only be applied toward future orders. It cannot be transferred to a card or bank account.

Open Account → Payment methods → Add new card. We tokenize your card via our payment processor and never store the full PAN.

Tracking numbers appear on your order detail page once the carrier picks up the package, and are also emailed automatically.

If your order hasn't shipped yet, contact support immediately and we can update or cancel it. Once shipped, it cannot be changed.

Upload your resale certificate from Account → Taxes. Once verified, future orders ship tax-free.

Yes. We sell new and pre-owned devices alongside parts. Browse the catalog at /catalog or see grading reference at /quality.

Most pre-owned devices ship without original accessories. New device listings note included accessories on the product page.